The Contract
The Contract for a short-term holiday rental will be between Tyn Y Berth Ltd (company number 15330534) (referred to as “Tyn Y Berth” or “the company”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, “Your” or “You”).
All bookings at Tyn Y Berth are subject to these terms. The contract is effective when we have processed the deposit payment for the booking and will be governed by the law in England & Wales.
The guest making the booking for the accommodation must be a minimum of 18 years of age at the time of the booking.
All bookings start from 4pm on the day of arrival and end at 10am on the day of departure unless otherwise arranged. Late departures will be charged at £25 + VAT per hour. This is to cover the cost of cleaners who will be waiting at 10am to start the changeover.
Booking Payment
A non-refundable deposit of 50% of the full rental is payable when booking,
Where bookings are within 8 weeks of the arrival date, the full rental amount is payable upon booking.
The full balance of all bookings must be received 8 weeks prior to the arrival date. Failure to pay the balance by this time will result in the loss of the deposit and the property will be re-let.
You may pay the booking fee by using any of the following methods:
- Debit or Credit Card
- Electronic Bank Transfer using the BACS system;
- Cash
Booking Balances
When paying by debit or credit card, an automatic repeat transaction for the balance is setup for 8 weeks prior to arrival and our system will automatically process the balance from the card that was used for the deposit. Should you wish to use an alternative card, you must contact us prior to the balance due date which is 8 weeks prior to the arrival dates.
Eryri Accommodation Limited do not retain or have access to any of card details. These are held by our secure payment gateway.
Deposits
A deposit is required to be put in place for all bookings at Tyn Y Berth. Just prior to your arrival
For anyone paying their balance by card, we will then set up an automatic pre-authorisation against that payment card for the value of your Deposit. This auto pre-authorisation will be secured approximately 3 days prior to your arrival. This will be released to your payment card on return of the property in good order, following your departure.
Guests paying their balance by bank transfer or where the automatic pre-authorisation is not possible, will be provided a secure payment link by email prior to your arrival.
There is a deposit of £100 per property per stay.
Deposits are only required when booking directly through our website. Third party agencies have systems in place in order for us to recover costs where required.
Exclusive Use
Exclusive use of the House is granted subject to the Company or our managers and staff having full access to the properties which includes access to any buildings forming part of the premises, and the Grounds, in order that they may carry out their duties during your stay.
Cancellations
We were all aware of issues with refunds when the Covid-19 pandemic was around. We therefore recommend that you consider taking out Travel Insurance should you need to cancel your break or make a claim before or during your stay.
If you need to cancel your booking, please inform Us as soon as possible at [email protected].
If you cannot or choose not to travel: This includes, but is not limited to:
- illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding
- a call to jury service
- military service
- incarceration
- change in personal or work circumstances
- family emergencies
- travel delays
- vehicle breakdown, and delays with public transport.
These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below.
a) if you cancel more than 6 months before the arrival date = a booking fee of 5% of the total rental cost will be retained by Us.
b) if you cancel less than 6 months but more than 8 weeks before the arrival date = 30% of the total rental cost will be retained by us
c) if you cancel less than 8 weeks before the arrival date = 100% of the total rental cost shall be retained by us.
It may be possible to resell your cancelled booking dates. In this case we will refund you the total amount less 5% booking and less any difference in price paid by the new Customer.
For example: A £500 booking, fully paid, cancelled by you and re-let for £450, means that You will be refunded as follows;
£500 – 5% booking fee equals £475
£475 – £50 rebooking shortfall = £425 refund
Cancellation by Us
If your booking must be cancelled because Tyn Y Berth has to close, for example we are put under Government restrictions, you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.
If your booking has to be cancelled because Tyn Y Berth has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.
Force Majeure includes but is not limited to:
- acts of God such as flood, drought, earthquake or other natural disaster
- epidemic or pandemic
- terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations
- nuclear, chemical or biological contamination or sonic boom
- any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent
- collapse of buildings, fire, explosion or accident
- non-performance by our suppliers or contractors; and (i) failure of water, oil or electricity utility services, and the period of closure covers your booking.
Your Holiday Period
Please do not arrive before 4pm on the arrival date and ensure you leave by 10am on the day of departure unless prearranged.
Failure to leave by 10am will result in a charge of £25 + VAT per hour to cover housekeepers waiting to carry out the changeover who arrive onsite at 9.50am.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.
The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
Number of Guests at the property
There must be one responsible person aged over 18 years present in your accommodation while it is occupied. Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. Additional beds are not available and must not be brought onto site. Camping, motor homes or any other additional accommodation is not permitted to be used at Tyn Y Berth.
We reserve the right to refuse admittance or cancel your booking without refund if this occupancy condition is not observed.
If you wish to invite additional visitors to visit you for the day, please ask us. We will try to accommodate your request, but we need to comply with the maximum site occupancy limits and our insurance cover..
Supervising your Group
You are responsible for the full active physical supervision of all members or your party under the age of 18 and all pets at all times.
Particular care must be taken on the driveway, where there may be other vehicles or farm machinery moving around, in the gardens where other guests may be exercising their pet and in the surrounding fields which have streams and fences as well as livestock.
Please note that due to the nature of the estate & age of the property door and ceiling heights may be irregular and the ground outside may be wet, muddy, and uneven. Care should be always taken by all guests in cars & on foot.
Care of the Property
We have gone to a great deal of expense and effort to make the properties the quality they are. These are not “Ikea specials”. You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Candles, fireworks, sparklers, lanterns & other lit flames are not permitted in any of the properties or on the estate. BBQ’s must be safely raised from the ground so as not to damage the garden and must not be lit on decking areas. We retain the right to restrict the use of BBQs should the conditions on the estate become dry enough to represent a fire hazard.
A designated smoking area is provided and detailed in the information pack. This is the only part of the grounds where smoking is permissible.
If You do not comply with the above smoking policy and smoke inside the House, or any of the buildings which form part of its premises, we will have the properties and all its soft furnishings, fixtures and fittings, as well as other items, cleaned professionally to remove all trace of the effects of smoke.
The properties leverage septic tanks, therefore, please only flush toilet tissue. There are wastebaskets around the property for everything else e.g. nappies, cotton wool, baby and face wipes, sanitary products etc.
If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that we must (in our sole opinion) cancel and/or refund subsequent bookings, We may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Cleaning
You will leave the property essentially in the same condition as you and your guests found it when you arrived for Your stay, save for the effects of normal use on items such as bed linen. Normal use does not extend to food and/or drink staining, marks or stains on carpets, or any other contents or on any part of the House.
On Your departure, you must leave the rest of the House in a similar state of cleanliness to that which it was in upon Your arrival. If You do not leave the House in such a condition, then the Owner will have those parts of the House and its contents, which require cleaning to return them to the condition that they were in upon your arrival, professionally cleaned.
The cost of any reasonable professional cleaning reasonably required will be charged to you by the company.
Noise
You are responsible for ensuring that both you and your party/guests keep any noise You make to a reasonable level congruent with the nature of the event or function which you and the company have agreed is to be held at the property, in order to avoid noise or any other disturbance to the neighbouring properties of the property. Therefore, the company requires you to kindly consider our neighbours
by keeping noise levels to a low and reasonable level considering the location of the property, the time of day or night, and the neighbouring residential properties.
You accept responsibility for any complaints made by neighbours of the property caused by you or any member of Your party/guest making noise which is above a reasonable level for the time of day or night, and is likely to be heard by neighbours, and which disturbs them. You agree to indemnify the company in full for any loss that they may incur as a result of complaints of noise above a reasonable level, and which disturbs neighbours, and results in complaints by those neighbours.
Where the the company terminates your stay or that of any of your party/guests under this noise policy, the company is under no obligation whatsoever to pay any compensation or any monies whatsoever to meet your costs or those of your party/guests incurred as a result of the termination of your stay at the property.
For avoidance of doubt here is the full noise and good neighbour policy:
By staying at the property, you agree to adhere to:
- Quiet outside from 10pm
- Silence outside from 11pm
- No screaming, shouting & anti-social behaviour in the gardens at any time
- No loudspeakers in the garden or PA systems in the property
- If you can hear noise in the garden from the house, so can the neighbours,
please turn it down
We have a security company who monitor noise levels & respond to calls from the neighbours if there’s need to complain.
When there’s a breach of the policy you will get a phone call to ensure a peaceful environment.
If behaviour doesn’t change and security make a site visit, this will result in £240 + VAT call out charge, deductible from your deposit.
Safety at the Property
The property is an old school house with outbuildings. There are fireplaces/log burner, high stairs, and a hot tub. Consequently, great care must be taken by you and your guests to use these safely.
Children should be supervised at all times.
Allergens
The company cannot ensure that the house is free of allergens and cannot be held responsible for allergic reactions caused by an allergen that is found in the house.
It is Your responsibility and that of Your guests to ensure that any member of your party that has an allergy protects themselves against any possible allergic reaction and does not rely on the company doing so.
Internet Connectivity
Internet Connectivity is provided for your reasonable use. You agree to reasonable and lawful usage of this service. We cannot guarantee that internet access will not be interrupted, and we will not be held responsible for any lack of internet connectivity.
There is a desktop computer for you to use to plan trips, entertainment etc. These devices only allow you to use a web browser.
In these circumstances, we will do our utmost to arrange for an appropriate professional to fix the problem as soon as reasonably possible once we have been notified of the issue. However, response times are out of our control.
Dog Rules
We love welcoming your four legged family members on holiday with you and simply ask that you please:
- Ensure you pay for all dogs who are staying with you. Please add £15 per dog per stay. This helps us to provide facilities for your dog to enjoy
- Only bring your dog to stay if they are fully house trained and is friendly. We regret that we cannot accept dogs who are using indoor puppy pads or similar.
- Be neat and wipe your paws (we even provide towels for this). If your dog needs a clean up please use the hose outside & not the indoor human shower or baths.
- Dogs should not be allowed on sofas or beds. They will love it in front of the log burner.
- Don’t forget their favourite dog bedding, towel, food & water bowls etc
- Pick up your poops as they happen and pop them in one of the general waste bin. Free poop bags are provided.
- Check that you are satisfied that the area e.g. garden is safe & secure for your dog before letting them off lead. Each owner’s assessment of a ‘secure area’ is different as are the needs & capability of each dog. We leave it to you to make this safety assessment on behalf of your individual pet.
- Don’t leave your dog alone in the property, even for a short time. You might think they are ok when you leave them but trust us we hear them bark, howl, scratch and jump up at windows & doors when they are left alone. They would much rather spend their holiday with you.
- Keep your dog under control. Dogs must not be allowed to chase livestock or worry other dogs.
- Leave your property & garden clean & tidy. If the property requires additional cleaning, dogs have been on beds, sofas or bedding or there are poops left in the garden, we will charge a minimum £50 fee to cover the cost.
If there is anything you are unsure about before booking to stay with your dog, please do get in touch. We’ll be delighted to help.
Drones
Drones are not allowed to be flown at Tyn Y Berth without explicit written permission. We will need to see your licence to fly the drone, and if permission is granted, the drone will only be allowed to fly over our property.
Electric vehicles
There is a EV charger available for use at Tyn Y Berth. This is charged at £0.50p KWh. See the guest information pack for more details.
The use of domestic EV chargers is strictly forbidden. Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV power battery using a domestic power source via a 3-pin wall socket. The electrical circuits at Tyn Y Berth are not suitable for, approved for or insured for the charging of electric vehicles via a domestic charger.
Domestic chargers will create a fire hazard in these electrical circuits. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
To locate local and more powerful Electric Vehicle (EV) charging points in your guest handbook. Many are conveniently located within just a few minutes’ drive.
Lost property
If you think you may have left an item at Tyn Y Berth, please contact us as soon as possible. If the item is located, we will be delighted to return it to you on receipt of a pre-paid envelope or courier label. All items not claimed within 4 weeks will be disposed of or if appropriate donated to the local charity shop.
Third Party Services
If you require the use of Third Party Services during your stay, we may be able to assist. We have many local suppliers including chefs, beauty treatments, magicians, singers, swimming teachers, dog, or baby-sitters etc.
To approve a third-party supplier to come to site, We would need to see the third-party supplier’s public liability insurance, and any other related/required certification. We will then seek approval from our insurers to allow the third-party activity to take place.
If all insurances and certification are satisfactory to us and our insurers, permission to invite these suppliers to Tyn Y Berth will not be unreasonably withheld. We not accept liability for the activities of these third-party suppliers, and you should always do your own checks on any service you are utilising in the local area.
If you bring a third-party supplier to Tyn Y Berth without consent, we reserve the right to ask them to leave.
Keeping your data secure
See our Privacy Policy here https://tynyberth.wales/privacy
Complaints
The company always welcome feedback from their guests and, whilst the company always uses all reasonable endeavours to ensure that Your experience staying at the House is a positive one, the company nevertheless wants to hear from you if you have any cause for complaint. If You have any complaint about any aspect of your stay, the provision of accommodation or any other complaint about the property or any of its staff, or anything at all, please raise the matter with the company immediately who can be contacted via WhatsApp: +44 7949 465689 or E-mail: [email protected]
Liability
The company confirms that it has and will maintain adequate public liability insurance and adequate insurance for the House.
Where you are a consumer who is hiring the House under this Agreement You are protected by the Consumer Rights Act, the Consumer Protection from Unfair Trading Regulations 2008 and other statutory protection, and your rights under any such legislation are not affected by this Agreement.
The company will not accept liability for any loss, damage, injury, death or any consequential loss arising as a result of acts or omissions by you or your contractor before, during or after an event or function.
You will indemnify the company against any loss damage liability expense or costs incurred by the company as a result of any claim demand or proceedings threatened or instituted against the company for personal injury or loss or damage to property and arising directly or indirectly from any act or omission by you, or your contractors during their use of the House.
Whilst the company will operate and maintain its car park areas with reasonable skill and care, the company does not guarantee that other property guests or members of the general public will not enter its estate and steal or damage Your vehicle or property in it and/or engage in criminal activity.
Accordingly, when you park or arrange for parking of your vehicle, you accept risk of theft or damage of or to Your vehicle and property in it, if it is caused by any person other than the company’s staff or contractors.
The company provides all accommodation only for Your personal and private use/purposes. The Owner will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
Contact details
Emergency contact details can be found in your guest information pack
WhatsApp: +44 7949 465689 E-mail: [email protected]